Kanuka Balm

Kanuka Balm - Kunzea ericoides

Kanuka Balm is a versatile and natural skin care product that offers numerous benefits for your skin. Packaged in a small, handy jar, it is ready to use and fits easily into any pocket, making it the ideal companion for those who enjoy outdoor activities or anyone in need of skin relief and protection.

This multifunctional balm is designed to heal and protect the skin, thanks to carefully selected organic ingredients. It is perfect for people who participate in outdoor activities that stress their skin, providing soothing relief and protection against the elements. Whether you're hiking, camping, or just braving the elements, Kanuka Balm has you covered.

Not limited to outdoor use, this balm also serves as a soothing lip balm, keeping your lips hydrated and protected from chapped spots, especially in harsh weather conditions. It is formulated to support dry and rough skin, making it a go-to solution for those dealing with dry skin or flakiness.

But the benefits don't stop there. Kanuka Balm provides relief for inflamed skin, scratches, abrasions and even insect bites. It can also serve as a foot balm for walkers, soothing tired feet during and after long hikes. Parents will find it useful for diaper rash and chafing prevention in both babies and adults.

The base of the balm consists of high-quality, certified organic ingredients, including New Zealand beeswax, cocoa butter and coconut oil. These ingredients have been carefully chosen to work in harmony with the skin-healing properties of Kanuka oil.
Additionally, Kanuka Balm provides natural sun protection with its SPF15 rating. Regular reapplication will help keep you protected during outdoor activities.

This product is 100% natural, free from synthetic additives and harmful chemicals. It's easy to use and apply, so you can enjoy the benefits wherever you go. Enriched with high-quality Kanuka oil, it embodies the essence of natural skin care, providing the healing and protection to keep your skin at its best.

Important
Always close the cap immediately after use. Store in a cool, dry place and out of direct sunlight. Always keep out of the reach of children. For external use only. Allergy test: Write kanuka balm in the crook of the elbow: if this area is red for 48 hours, do not use the balm.

Safety information
A skin patch test is always recommended before use, especially for people with sensitive skin. If you are pregnant or have a medical problem, please seek advice before using. Avoid contact with eyes. If there is sensitivity, discontinue use immediately. Avoid this product if you have allergies or allergies. Do not use law on animals without qualified advice. Not intended for internal use.

Overdoses and side effects
At low doses, Kanuka Balm is non-toxic and not fortified. Hypersensitivity reactions may occur. Kanuka Balm may be applied neat and directly to the skin (avoid eyes and open wounds).

Kanuka Essential Oil

KANUKA OIL - KUNZEA ERICIDES

Kanuka oil comes from the New Zealand Manuka shrub (Leptospermum Scoparium; branch and leaves). Kanuka oil is extracted, harvested and produced in the Eastern Cape region of New Zealand. Kunzea ericoides is known worldwide for its unique potential. The
semi-volatile Kanuka oil is followed by steam distillation of the leaves and branches of the Kunzea ericoides with assurance of the triketone activity level as part of the natural characteristics of this 100% natural Kanuka essential oil; 100% New Zealand Kunzea ericoides (leaves and branches).

100% Pure Kanuka oil It contains more than 100 different natural compounds. Alpha Pinene is the key compound responsible for providing natural support for your skin health and wellness. Alpha Pinene present in Kanuka oil does not belong to a group of organic compounds found in nature. They are known to have strong bioactive properties such as antibacterial, antifungal and antioxidant.

Skin: Use Kanuka oil with your favorite base (carrier) oil (such as almond or jojoba oil): dilute 1 part Kanuka oil with 10 parts base (carrier) oil (i.e. 1 drop of product on e.g. 10 ml of almond or jojoba oil ).

Direct application: direct application to suitable skin. For external use only. Always test Patch before applying to troubled skin.

Diffuser / Fragrance Burner / Fragrance Lamp: Add pure Kanuka oil to your diffuser / fragrance burner / fragrance lamp for extra dissolved and relaxing effects. Suitable for young and old. Use for water-based diffusers/fragrance burners/fragrance lamps - 5 drops of Kanuka oil in 100 ml of water.

Bath: Add 10 Kanuka oil drops to an emulsifier solution such as a neutral shampoo, neutral bubble bath or neutral bath oil.

Steam bath: Maximum 5 drops.

Mouthwash: Add 1 to 2 drops of Kanuka oil to a glass of warm water and rinse the mouth. Use regularly as an oral care routine to support healthy gums and prevent bad breath.

Hair: Add 1 to 2 drops of Kanuka oil to a favorite shampoo to give the hair an extra boost. Can also be used to combat dandruff and vet hair.

Insect beet: Apply 1 drop of Kanuka oil directly to the recommended skin to relieve itching.

Antibacterial/antimicrobial spray solution: Dilute 10 drops of Kanuka oil in 100 ml of water.

Important
Always close the cap immediately after use, Store in a cool, dry place, out of direct sunlight, Always keep out of the reach of children and For external use only. Allergy test: 1 drop of essential oil in the crook of the elbow effective: if this spot is red after 48 hours, do not use the oil. Dilute if necessary and use diluted.

Safety information
A skin test (applying a small amount of Kanuka oil directly to the skin to test whether it causes an allergic reaction) is always recommended before use, especially for people with sensitive skin. Not recommended to use directly on the skin without medical advice to gain. If you are pregnant or have a medical condition, you should seek advice before use. Avoid contact with eyes. Do not apply to irritated skin. If there is sensitivity, discontinue use immediately. Avoid this product if you have allergies or allergies. Do not use law on animals without qualified advice. Not intended for internal use.

Overdoses and side effects
At low doses, Kanuka oil is non-toxic and non-irritating. Hypersensitivity reactions may occur. Since Kanuka oil is a natural product, one should pay attention to the expiration date. Older oil can oxidize, potentially increasing the risk of skin irritation. Kanuka oil can be used pure and directly on the skin above (avoiding eyes and open wounds), although the oil has not been tested for irritation at doses higher than 1%.

PROPOLIS LIQUID 30ML

What is Propolis?

Bees produce propolis by mixing plant resin with their enzymes, thus combining both natural defences substances developed by their individual immune systems with the plant-immune properties of the resin.The purpose of the propolis is to create a sterile environment inside the hive to protect the bee colony from disease. New Zealand’s rich source of native plants and trees leads to bees producing propolis with novel properties compared to propolis produced in other countries.

Propolis is a Nature’s Powerhouse

Propolis has been known to us for centuries and has been used for its healing properties. Ancient Egyptian, Persian, Greek and Roman physicians used it as a medicine for sores, ulcers, bruises, eczema, myalgia, all kinds of inflammation and rheumatism. Currently, propolis is widely considered as a natural powerhouse to support our natural immune system. Because of its natural high antiviral activity and natural properties it is popular for skincare and allyear round natural support for the whole family. Propolis supports the natural immune system during periods of infections, colds and flu. Propolis also has a tremendous support function within our Manuka Honey & Propolis toothpaste.

What makes MNZ’s Propolis unique:

• High concentrations of Phenolic acids and Flavonoids
• High levels of Caffeic Acid Phenethyl Ester (CAPE), a key Phenolic compound intensively researched by the world’s medical and scientific community
• Five flavonoids in the largest concentration of any propolis worldwide. At least 200mg per 1 ml of propolis liquid
• CAPE and the five flavonoids work synergistically to elevate health outcomes for users

Why Propolis from New Zealand?

Propolis from each country has a diverse range of compounds. Globally, there more than 180 different chemicals in propolis with floral type determining the composition for each country. However, the composition of propolis varies considerably from region
to region along with vegetation, climatic conditions, from season to season, and from hive to hive. Studies demonstrated that New Zealand propolis contains exceptionally high levels of beneficial flavonoids and phenol acids and esters in comparison to other
countries. In particular, Caffeic Acid Phenethyl Ester (CAPE) is found at high levels compared to other countries.

Benefits of MNZ’s Propolis:

• 100% New Zealand Harvested Propolis
• NZ-Cape30+; Rich in CAPE and other bioflavonoids
• 100% Pure Propolis for immediate absorption and immune support
• Alcohol FREE

Contact

Manuka Honey Toothpaste MGO 550+

Toothpaste with Manuka Honey
MNZ’s toothpaste uses 3 powerful New Zealand ingredients; raw Manuka Honey, Propolis and Manuka Oil. A fresh mint-tasting natural toothpaste is a great way to effectively cleanse, freshen and protect your teeth and gums. A combination of high rating unique raw New Zealand MGO 550+ Manuka Honey, New Zealand CAPE-rich Propolis, powerful New Zealand Manuka oil with other natural plant extracts is a perfect mouth hygiene remedy for the whole family. Low-foaming toothpaste leaves your mouth feeling fresh and clean. Contains no sodium lauryl sulphate,no fluoride, no harsh abrasives, no artificial colours, no flavours, no sweeteners and no preservatives.

Ingredients
glycerin* , aqua, hydrated silica, mel, sodium bicarbonate, cellulose gum, cocamidopropyl betaine, mentha arvensis leaf oil, propolis extract, menthol, sodium chloride, leptospermum scoparium branch/leaf oil, stevioside, tocopheryl acetate, mentha piperita oil. *vegetable origin

Size
75ml.

Manuka Honey RAW MGO from New Zealand

Kanuka Honey 250gr

Monofloral Kanuka Honey
MNZ only produces raw, monofloral Kanuka Honey

Content
raw monofloral kanuka honey

Nutritional value per 100 gr .
1400 kj / 335 Kcal, 0.0 protein, 0.0 gr. fat, 82.1 gr. carbohydrates; of which 82.1 gr. sugars, 0 gr. fiber and 0.03 gr. salt.

Size
250 gr.

Snappaks with 5 gr. Raw Manuka Honey MGO 100+

Monofloral Manuka Honey Snappaks
Manuka Honey MGO 100+ handy size snap packs with 5gr each.

Content
monofloral manuka honey

Nutritional value per 100 gr .
1400 kj / 335 Kcal, 0.0 protein, 0.0 gr. fat, 82.1 gr. carbohydrates; of which 82.1 gr. sugars, 0 gr. fiber and 0.03 gr. salt.

Size
10 x 5 gr.

FAQ

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Frequently Asked Questions
We have summerized some of the most frequently asked questions. If you have any other questions, or you would like more in depth information, please visit our main website at www.manukanewzealand.eu/en/ or contact us.
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MNZ only produces RAW MGO Manuka Honey; made, packed and processed in New Zealand.
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All products remain the property of MNZ B.V. until the entire invoice amount has been paid. Subject to errors and price changes. The general terms and conditions of MNZ B.V. apply to all agreements. MNZ B.V. reserves the right to cancel orders. It may happen that some products are difficult to deliver and that some orders have to be specially made to measure. You can read the general terms and conditions here.
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Simple and fast
Placing your order and paying is the easiest and fastest through our online shop.

Order confirmation
You will automatically receive an order confirmation by e-mail. Important for Hotmail, Outlook & Live users; To make sure you receive our emails, add the domain name “manukanewzealand.eu” to your “Safe senders” list. click for explanation. It is possible that due to Microsoft's Smartscreen system, our e-mail can be regarded as junk.

Name and address details
In order to properly process your order, we also need your telephone number and e-mail address in addition to your address details. Your data will not be sold or passed on to third parties!

Different delivery address
You can enter a different delivery address during your order.
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Credit card
Mastercard, Visa, Maestro and Visa Electron are very welcome. Payment is made securely via an SSL-secured server from Mollie. As soon as the credit card details have been checked, your order will be shipped the same day if you order and pay before 16:00. The actual debit is only done after delivery. That way you pay afterwards.
Cost: none

Paypal
With PayPal you can easily pay online. No hassle with endlessly entering your bank details or credit card numbers. Pay in a few clicks with just your email address and PayPal password. Your financial information is only accessible to you and is not shared with the seller.
Cost: none

Apple Pay
Cost: none

Prepayment
If you have chosen to pay the total amount in advance, your order will be sent as soon as we have received the payment.

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All prices quoted include VAT.
Including 9% VAT: Raw Honey
Including 21% VAT: Cosmetics

Subject to errors and changes. If the exchange rate changes, a price change can be made without prior notice or a new price list. Price changes subject to change. Printing and publishing errors are subject to change. Prices stated on this website include VAT.
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All orders are being shipped as tracked parcels; either with regular parcelpost or UPS. Once your order has been processed and packed, you will automatically receive an e-mail containing the actual track & trace details in order for you to track your order from our warehouse to your front door/office.

Flatrate Europe - Regular Parcelp: Euro 12,50

Flatrate Europe - UPS: Euro 17,50
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Right of withdrawal
• Contact our customer service on 020 - 820 51 10 or by e-mail.
• Provide proper packaging and only return complete products
• Make sure you send your package with sufficient postage to:

Return address
MNZ B.V. (Europe)
attn: returns
Tokyostraat 19 B
1175 RB Lijnden
The Netherlands

Important
You can exchange or return a product within 14 days without giving reasons, starting on the day of receipt of the product. The product must then be complete and in its original packaging (if reasonably possible). Products that are damaged, used or incomplete are not eligible for exchange or refund. This 14-day reflection period applies exclusively to consumers. Any costs and the risk of returning the goods are at the expense of the customer.

Excluded from right of withdrawal
Personal and Perishable Products; all products on this website; are excluded from the right of withdrawal for hygienic reasons.

Cooling-off period
After receiving your order, you have the product on view for 14 days (cooling-off period), starting on the day of receipt of the product. Within this period you have the option to cancel or exchange the purchase.

If you want to make use of the cooling-off period, please follow the following procedure:

Notify customer service that you wish to make use of this time within 14 days of receiving your order.
Products with a warranty closure can be returned if the warranty closure has not been broken. Return the product undamaged and if possible in its original packaging. Save the shipping code as proof of shipment. The costs and risk for the return shipment are for your own account. MNZ B.V. (Europe) reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless MNZ B.V. (Europe) offers to collect the product himself, he may wait with paying back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. MNZ B.V. (Europe) uses the same payment method that the consumer used for the reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.

Model withdrawal form
(only complete and return this form if you wish to cancel the contract)
- To: MNZ B.V. (Europe)
Tokyostraat 19 B, 1175 RB Lijnden, The Netherlands
[email protected]

- I/We  share/share hereby inform you that I / we  our agreement regarding the sale of the following products: [productdescription]
the supply of the following digital content: [indication of digital content]  the provision of the following service: [indication of service] , revoked / revoked

- Ordered on / received on  [date of order for services or receipt for products]

- [Name of consumer (s)]

- [Address of consumer (s)]

- [Signature of consumer (s)] (only if this form is submitted on paper)
Delete what does not apply or fill in what applies.
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All rights reserved. Price changes subject to change. Publishing errors subject to change. The use of our products is entirely at your own risk, if complaints persist, we recommend that you consult a (treating) doctor or therapist. The products in our store are not a substitute for medical treatment. It is always necessary to consult your doctor.
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In the unlikely event that there is something wrong with a product that you have purchased from us, you can of course appeal for the implementation of the warranty. If something is wrong with your product, please contact us (by phone or email). We will then work with you to find out. Once the problem has been identified, we will send you the return instructions by email.
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Service and customer satisfaction are our top priority. If you still have a complaint or a comment about your order, our website or other matters, please contact our customer service.

It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. You can mail to: [email protected]. Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction. After receiving your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage If the complaint has not yet been handled elsewhere, you are free to to file a complaint via the European Union platform.

If this does not lead to a solution, it is possible to register your dispute for mediation via Webshop Keurmerk. From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.
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Our servers run 100% CO2 neutral and are therefore 100% green.
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General conditions

These General Terms and Conditions of Stichting Webshop Keurmerk were drafted in consultation with the Consumentenbond [Consumer’s Association] in the context of the Self-regulation Coordination Group [Coördinatiegroep Zelfreguleringsoverleg CZ] of the Socioeconomic Council [Sociaal-ecomische Raad] and come into force on 1 June 2014

 

 

CONTENTS

 

Article 1  - Definitions

Article 2  - The Entrepreneur’s identity

Article 3  - Applicability

Article 4  - The offer

Article 5  - The agreement

Article 6  - Right of withdrawal

Article 7  - Consumer’s obligations during the reflection period

Article 8  - Exercising the Consumer’s right of withdrawal and the costs

Article 9  - Entrepreneur’s obligation in case of withdrawal

Article 10 - Exclusion of the right of withdrawal

Article 11 - The price

Article 12 - Compliance and extra guaranty

Article 13 - Delivery and execution

Article 14 - Continuing performance contract: duration, termination and extension

Article 15 - Payment

Article 16 - Complaints procedure

Article 17 - Disputes

Article 18 - Additional or varying provisions

Article 19 - Amendment to the General Terms and Conditions of Webshop Keurmerk

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:

  1. Additional agreement: an agreement in which the Consumer acquires products, digital content and/or services with respect to a distance agreement    and these goods, digital content and/or services are delivered by the         Entrepreneur or a third party on the basis of an arrangement between this   third party and the Entrepreneur;
  2. Reflection period: the period during which the Consumer may use his right of withdrawal;
  3. Consumer: the natural person who does not act for purposes related to his/her commercial, trade, craft or professional activities;
  4. Day: calendar day;
  5. Digital content: data produced and delivered in digital form;
  6. Continuing performance contract: a contract serving to deliver goods, services and/or digital content in a given period;
  7. Sustainable data carrier: any means, including email, that allow the Consumer or the Entrepreneur to store information directed to him/her     personally in such a manner that makes future consultation and use possible         during a period that matches the purpose for which the information is         destined and which makes unaltered reproduction of the stored information
  8. Right of withdrawal: the Consumer’s option not to proceed with the distance agreement within the cooling-off period;
  9. Entrepreneur: the natural of legal person who is a member of Stichting Webshop Keurmerk and who provides products, (access to) digital content    and or services to Consumers at a distance;
  10. Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organised system for distance selling          products, digital content and/or services, whereby exclusive or additional         use is made of one or more technologies of distance communication up to the         conclusion of the contract;
  11. Standard form for withdrawal: the European standard form for        withdrawal included in Appendix 1;
  12. Technology for distance communication: a means to be used for concluding an agreement without the Consumer and the Entrepreneur being         together in the same place at the same time.       

 

Article 2 – The Entrepreneur’s identity

Name of Entrepreneur (name given in the Articles of Association, and trade name, where applicable; MNZ B.V. (Europe)

Business address; Tokyostraat 19 B, 1175 RB, Lijnden, The Netherlands

Visiting address, if different from business address; Tokyostraat 23, 1175 RB, Lijnden, The Netherlands

Telephone number and the times at which the Entrepreneur can be reached by telephone: +31 20 820 20 70

Email address or other electronic communication means offered to the Consumer with the same functionality as email; [email protected]

Chamber of Commerce number; 75746379

VAT identification number; NL860382564B01

 

If the Entrepreneur’s activity is subject to a relevant licensing regime: information about the supervising authority;

 

If the Entrepreneur practises a regulated profession:

−     the professional association or professional organisation of which he is a           member;

−     the title of his profession, the place in the EU or in the European Economic       Area    where it is awarded;

−     a reference to the rules of professional practice which are applicable in the       Netherlands and information about where and how these rules of professional     practice         can be accessed.

 

Article 3 – Applicability

  1. These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the   Consumer.
  2. Before concluding a distance contract, the Entrepreneur shall make the text of these General Terms and Conditions available free of charge and as soon as possible. If this is reasonably impossible, the Entrepreneur shall indicate in   what way the General Terms and conditions can be inspected and that they will be sent free of charge if so requested, before the distant contract is concluded.
  3. If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the         distance contract is concluded, may also be supplied to the Consumer      electronically in such a way that the Consumer can easily store it on a long-   term data carrier. If this is reasonably impossible, it will be specified where    the General Terms and Conditions can be viewed electronically and that they         will be sent to at the Consumer´s request free of charge, either via    electronic means or otherwise, before concluding the distance contract;
  4. In the event that specific product or service condition apply in addition to these General Terms and Conditions, the second and third paragraphs shall    apply accordingly, and in the event of contradictory terms and conditions, the     Consumer may always appeal to the applicable provision that is most      favourable to him/her.

 

Article 4 – The offer

  1. If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.
  2. The offer contains a full and accurate description of the products, digital content and/or services offered. The description is suitably detailed to enable the Consumer to assess the products, or services and/or digital content         adequately. If the Entrepreneur makes use of pictures, they are truthful         images of the products and/or services provided. Obvious errors or mistakes     in the offer do not bind the Entrepreneur.
  3. All offers contain such information that it is clear to the Consumer what rights and obligations are attached to accepting the offer.

 

Article 5 – The contract

  1. Subject to the provisions in paragraph 4, the contract becomes valid when the Consumer has accepted the offer and fulfilled the terms and conditions set.
  2. If the Consumer accepted the offer via electronic means, the Entrepreneur shall promptly confirm receipt of having accepted the offer via electronic         means. As long as the receipt of said acceptance has not been confirmed, the    Consumer may repudiate the contract.
  3. If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organisational security measures for the electronic         data transfer and ensure a safe web environment. If the Consumer can pay      electronically, the Entrepreneur shall observe appropriate security measures.
  4. The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfil his payment obligations, and all facts and factors          relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the Entrepreneur has sound reasons for not   concluding the contract, he is lawfully entitled to refuse an order or request      supported by reasons, or to attach special terms to the implementation.
  5. Before delivering the product, the Entrepreneur shall send the following information along with the product, the service or the digital content in writing or in such manner that the Consumer can store it in an accessible manner on         a long-term data carrier:
    a. the visiting address of the Entrepreneur´s business establishment where      the Consumer may get into contact with any complaints;
    b. the conditions on which and the manner in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information     about his being exempted from the right of withdrawal;
    c. the information corresponding to existing after-sales services and      guarantees;
    d. The price including all taxes of the product, service or digital content, where applicable the delivery costs and the way of payment, delivery or         implementation of the distance contract;
  6. the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time.
  7. the standard form for withdrawal if the Consumer has the right of withdrawal.
  8. In case of a continuing performance contract, the stipulation in the previous paragraph only applies to the first delivery.

 

Article 6 – Right of withdrawal

In case of products:

  1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur          may    ask the Consumer about the reason for the withdrawal but cannot force     him to state his reason(s).
  2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance        and who is not the carrier, or
    1. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the                   last product. The Entrepreneur may refuse an order of several products             with different delivery dates provided that he clearly informs the                       Consumer prior to the order process.
    2. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him             received the last batch or the last part.
    3. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed                 by him received the first product.

 

In case of services and digital content that is not delivered on a physical carrier:

  1. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask   the Consumer about the reason for the withdrawal but cannot force him to         state his reason(s).
  2. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement.

 

Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal:

  1. If the Entrepreneur has not provided the Consumer with the legally required information about the right of withdrawal or has not provided the standard form for withdrawal, the reflection period expires twelve months after the      end of the original reflection period in accordance with the reflection period         determined in the previous sub-clauses of this Article.
  2. If the Entrepreneur provided the Consumer with the information referred to in the previous article within twelve months after the starting day of the          original period of reflection, the period of reflection expires 14 day after the day on which the Consumer received the information.

 

Article 7 – Consumer’s obligations during the time of reflection

  1. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent     necessary for establishing the nature, the characteristics and the effect of the          The guiding principle is that the Consumer may only handle and    inspect the product in the manner in which one is allowed to handle a product          in a shop.
  2. The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than   allowed in sub-section 1.
  3. The Consumer is not liable for the decrease in value of the product if the Entrepreneur has not provided him with all legal information about the right of     withdrawal before concluding the Agreement.

 

Article 8 – Exercising the Consumer’s right of withdrawal and the costs

  1. If the Consumer exercises his right of withdrawal he shall notify the Entrepreneur unambiguously with the standard form for withdrawal within the         period of reflection.
  2. The Consumer shall return the product or deliver it to (the authorized representative of) the Entrepreneur as soon as possible but within 14 days       counting from the day following the notification referred to in sub-clause 1. This need not be done if the entrepreneur offered to collect the product         The Consumer observed the period of returning the product in any       event if the product is returned before the expiration of the period of reflection.
  3. The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by the Entrepreneur.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer.
  5. The Consumer shall bear the direct costs of returning the product. If the Entrepreneur has not reported that the Consumer has to bear these costs or if     the Entrepreneur pointed out that he will bear the costs himself, the   Consumer need not pay the cost of returning the product.
  6. If the Consumer withdraws after having first explicitly requested that the performance of a service or the supply of gas, water or electricity having not       been made ready for sale not be started in a limited volume or given quantity        during the period of reflection, the Consumer shall pay the Entrepreneur an       amount that is equal to the part of the obligation already performed at the     time of withdrawal as compared with the full compliance of the
  7. The Consumer does not bear the costs for performing services for the supply of water, gas or electricity that had not been made ready for sale in a limited     volume or quantity, or for the supply of district heating if
    1. the Entrepreneur has not provided the Consumer with the statutorily required information about the right of withdrawal, the compensation of           costs in case of withdrawal or the standard form for withdrawal, or
    2. if the Consumer has not explicitly requested that the performance of the service or the supply of gas, water and electricity or district heating               be started during the period of reflection.
    3. The Consumer does not bear any cost for the full or partial delivery of digital content not stored on a physical carrier if
    4. prior to the delivery, he has not explicitly consented to start                   performance of the agreement before the end of the period of reflection;
    5. he did not acknowledge to lose his right of withdrawal when giving consent; or
    6. the Entrepreneur failed to confirm the Consumer’s statement.
  8. If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law.

 

Article 9 – Entrepreneur’s obligations in case of withdrawal

  1. If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.
  2. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 14 days following the day on which   the Consumer notified him of the withdrawal. Unless the Entrepreneur offers         to collect the product himself, he can wait with paying back until having  received the product or until the Consumer proved that he returned the   product, whichever occurs first.
  3. The Entrepreneur shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The   reimbursement is free of charge for the Consumer.
  4. If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method.

 

Article 10 - Exclusion of the right of withdrawal

The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:

  1. Products or services with a price that is subject to fluctuations in the financial market on which the Entrepreneur has no influence and which may          occur within the period of withdrawal;
  2. Agreements that are concluded during a public auction. A public auction is defined as a selling method whereby the Entrepreneur offers products, digital         content and/or services to the Consumer who is personally present or has the         possibility to be personally present at the auction under the direction of an          auctioneer and whereby the successful bidder is obliged to purchase the         products, the digital content and/or the services.
  3. Services agreements, after full performance of the service, but only if
  4. the performance started with the Consumer’s explicit prior consent; and
  5. the Consumer stated that he will lose his right of withdrawal as soon as              the Entrepreneur has fully performed the agreement.
  6. Services agreements for making accommodation available when a certain period of implementation is provided and other than for residential          purposes, goods transports, car rental services and catering;
  7. Agreements related to leisure activities when a certain date or period of performance is arranged in the agreement;
  8. Products manufactured in accordance with the Consumer’s specifications which are not prefabricated and which are produced on the basis of a   Consumer’s individual choice or decision or which are intended for a specific     person;
  9. Perishable products or products with a limited durability.
  10. Sealed products which are for health or hygiene reasons not suitable for being returned and of which the seal was broken;
  11. Products which for their nature are irreversibly mixed with other products;
  12. Alcoholic drinks of which the price has been agreed upon at the conclusion of the agreement but of which the delivery can take place only after 30 days, and whose real value depends on fluctuations in the market which the          Entrepreneur cannot affect.
  13. Sealed audio and video recordings and computer programs of which the seals were broken after delivery;
  14. Newspapers, periodicals or magazines, with the exception of subscriptions to them;
  15. The delivery of digital content other than on a physical carrier, but only if:        the performance was started with the Consumer’s explicit prior                          consent;
  16. the Consumer stated that he will lose his right of withdrawal by doing                so.

 

Article 11 - The price

  1. The prices of the products and/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to      changes in VAT rates.
  2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that     are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated   prices are target prices.
  3. Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.
  4. Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and
  5. they are the result of legal regulations or stipulations, or
  6. the Consumer has the authority to cancel the contract before the day on            which the price increase starts.
  7. All prices indicated in the provision of products or services are including VAT.

Article 12 – Performance of an agreement and extra Guarantee

  1. The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable       requirements of usability and/or reliability and with the existing statutory   provisions and/or government regulations on the day the contract was         concluded. If agreed, the Entrepreneur also guarantees that the product is       suitable for other than normal use.
  2. An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or Importer shall never affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s       obligations if the Entrepreneur has failed in the fulfilment of his part of the     agreement.
  3. ‘Extra guarantee’ is taken to mean each obligation by the Entrepreneur, his Supplier, Importer or Manufacturer in whom he assigns certain rights or      claims to the Consumer that go further than he is legally    required in case he       fails in the compliance with his part of the agreement.

 

Article 13 – Delivery and execution

  1. The Entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the       provision of services.
  2. The place of delivery is at the address given by the Consumer to the Entrepreneur.
  3. With due observance of the stipulations in Article 4 of these General Terms and Conditions, the Entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period       was agreed on. If the delivery has been delayed, or if an order cannot be         filled or can be filled only partially, the Consumer shall be informed about this within one month after ordering. In such cases, the Consumer is entitled to         repudiate the contract free of charge and with the right to possible     compensation.
  4. After repudiation in conformity with the preceding paragraph, the Entrepreneur shall return the payment made by the Consumer promptly but         at least within 30 days after repudiation.
  5. The risk of loss and/or damage to products will be borne by the Entrepreneur until the time of delivery to the Consumer or a representative appointed in        advance and made known to the Consumer, unless explicitly agreed otherwise.

 

Article 14 – Continuing performance agreements: duration, termination and renewal

Termination
1.     The Consumer may at all times terminate a contract that was concluded for      an indefinite time and which extends to the regular delivery of products     (including electricity) or services, with due observance of the termination        rules and subject to not more than one month’s notice.
2.     The Consumer may at all times terminate a contract that was concluded for a   specific time and which extends to the regular delivery of products (including      electricity) or services at the end of the specific period, with due observance         of the termination rules and a subject to not more than one month’s notice.
3.     The Consumer can cancel the agreements mentioned in the preceding    paragraphs:
-      at any time and not be limited to termination at a particular time or in a             given period;
-      at least in the same way as they were concluded by him;
-      at all times with the same notice as the Entrepreneur stipulated for                   himself.
Extension
4.     An agreement concluded for a definite period which extends to the regular       delivery of products (including electricity) or services may not be       automatically extended or renewed for a fixed period.
5.     Notwithstanding the preceding paragraph, a contract for a definite period         which extends to the regular delivery of dailies, newspapers, weekly         newspapers and magazines, may tacitly be renewed for specific period of        three months at the most if the Consumer can terminate this extended         agreement towards the end of the extension with a notice of one month at the most.
6.     An agreement concluded for a definite period and which extends to the regular delivery of products or services may only be extended tacitly for an indefinite period if the Consumer can cancel it at any time with a notice of one         month. The notice is three months at the most in vase the contract is about        a delivery of dailies, newspapers and weeklies and magazines occurring    regularly but less than once a month.
7.     An agreement with limited duration of regular delivery of trial dailies,     newspapers, weeklies and magazines (trial or introductory subscription) is not        renewed tacitly and ends automatically after the trial or introductory period.
Duration

  1. If the duration of a contract is more than one year, the Consumer may terminate the contract at any time after one year with a notice of not more          than one month, unless reasonableness and fairness resist the termination        before the end of the agreed term.

 

Article 15 – Payment

 

  1. Unless otherwise stipulated in the agreement or in the additional conditions, the amounts to be paid by the Consumer must be settled within 14 days after       the period of reflection, or if there is no period of reflection within 14 days after concluding the agreement. In case of an agreement to provide a service,     this period starts on the day that the Consumer received the confirmation of       the agreement.
  2. When selling products to Consumers, it is not permitted to negotiate an advance payment of more than 50% in the General Terms and Conditions. If an advance payment was agreed, the Consumer may not assert any right regarding the execution of the order in question or the service(s) in     question before making the agreed advance payment.
  3. The Consumer has the duty to inform the Entrepreneur promptly of possible inaccuracies in the payment details that were given or specified.
  4. In case the Consumer has not complied with his payment obligation(s) in time, and the Entrepreneur has pointed out to him that the payment was late and allowed the Consumer a period of 14 days to comply with the payment   obligations, the Consumer is to pay the statutory interest on the amount     payable and the Entrepreneur is entitled to charge the Consumer with any          extrajudicial collection costs. These extrajudicial collection costs amount to no        more than 15% for outstanding amounts up to € 2,500, 10% for the following      € 2,500 and 5% for the following € 5000, with a minimum of € 40. The         Entrepreneur may deviate from the aforementioned amounts and percentages   in favour of the Consumer.

 

Article 16 - Complaints procedure

  1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
  4. A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaints form on the consumer page of the website of Stichting Webshop Keurmerk (https://www.keurmerk.info/nl/consumenten/klacht/) The complaint will then be sent both to the relevant entrepreneur and to Stichting Webshop Keurmerk.
  5. Webshop Keurmerk will not treat a dispute or discontinue the handling, if the entrepreneur has been granted a suspension of payment, it has been declared bankrupt or has actually ended its business activities or the webshop has been suspended or canceled by Webshop Keurmerk.
  6. A dispute will only be dealt with by Webshop Keurmerk if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
  7. No later than twelve months after the dispute arises, the dispute must be submitted in writing to Webshop Keurmerk.
  8. It is also possible to register complaints via the European ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)

 

Article 17 - Disputes

  1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
  2. The Vienna Sales Convention does not apply.

 

 

Article 18 - Additional or different provisionsAdditional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium. Article 19 - Modification of the general terms and conditions of Stichting Webshop Keurmerk1. When Stichting Webshop Keurmerk will make a change, we will inform the entrepreneur through the newsletter and place the newest conditions on our website (https://www.keurmerk.info/nl/algemene-voorwaarden/)2. Amendments to these terms and conditions shall only take effect after they have been published in the appropriate manner, on the understanding that in the case of applicable changes during the term of an offer the most favorable provision for the consumer will prevail.

Address Stichting Webshop Keurmerk:

Willemsparkweg 193, 1071 HA  Amsterdam.

 

Appendix I: Standard form for withdrawal

 

Standard Form for Withdrawal

 

(Complete this form and return it only when you want to revoke the agreement)

 

 

the delivery of the following digital content [specification of the     digital          content]*

the performance of the following service [specification of the        service]*

 

 

 

 

*) Delete and/or complete where appropriate.